Warranty Claim

If something goes wrong with your Oliver hydroponic system or accessories, we're here to solve it together. You can easily initiate a claim by filling out a form on our website.

• 1. How to initiate a claim

  On the claims page, you'll fill out a form, providing primarily:

  • First and last name

  • Contact e-mail

  • Order number

  • Description of the problem

  You can also upload photos or other files that will help us better understand what happened to the product.

  After submitting the form, our customer support team will send you a link where you can arrange shipping of the claimed item via DPD or Zásilkovna/Packeta, with the shipping costs covered by us. If you choose a carrier other than DPD or Zásilkovna/Packeta (available only within the Czech Republic), you will be responsible for all shipping costs yourself.

• What to include in your claim

  To help us process your claim as quickly as possible, we recommend including:

  • A brief description of the problem

  • When the defect appeared

  • How the product behaved before the defect occurred

  Photos often help us resolve the issue much faster.

• What happens after submitting a claim

  After you submit your claim:

  • We will confirm its receipt

  • We will send you instructions on how to ship the claimed goods

  • Once received, we will assess the claim

  • If necessary, we may ask you for additional information or to send the product in

• How your claim might be resolved

  It depends on the nature of the defect, but we most commonly resolve claims by:

  • Repairing the product

  • Exchanging it for a new one

  • Supplying a spare part

  • Issuing a refund

• Claim processing time

  We strive to process every claim as quickly as possible. At the latest, it will be resolved within the statutory period of 30 days from its submission, unless we agree otherwise.

  Our goal is to get your Oliver fully functional again so you can get back to growing as soon as possible.